How do I make a reservation?
Once you have decided where and when you wish to travel, you need to contact our Member Relations Officer in the following:
Telephone number: 03-2093 3030 ext 2000-2005
Fax number: 03-2092 1851
E-mail memberelation@tancoresorts.com
Online Reservation Website: www.etanco.net
Website http://www.tancoresorts.com
What are the operating hours for Member Relations Department?
Member Relations Department is open from 9am-7pm (Mondays to Fridays) & 9am-5pm (Saturdays) and closed on Sundays and Public Holidays.
How much notice do I need to give to make booking?
You are advised to plan your holidays in advance, especially during the peak season. The period required depends on the season and the location you want. All the units are based on availability and on a first-come first-served basis.
Under what circumstances am I unable to secure a booking?
You will be unable to secure any booking if:
1. The resort you require during the period is
fully booked,
2 .Your points are not sufficient for the planned resort.
2 .Your maintenance fee payment is not up to date.
How will I know my reservation is confirmed?
Upon confirmation, a reservation confirmation number will be given and a reservation confirmation letter will be faxed or posted to you.
"Please insist on a reservation confirmation number. "
When do I receive my confirmation letter?
You should receive your confirmation letter within a week from the day you booked, failing which you should contact Member Relations Officer for assistance.
Can I make a reservation using the next year's entitlement?
You cannot make reservations for the current anniversary year using the next year's entitlement, in accordance with the prospectus.
