Welcome to TANCO RESORTS BERHAD




Membership Highlights :: Liaison Committee :: Frequently Asked Questions ::

How do I make a booking?
Once you have decided where and when you wish to travel, you need to contact our Member Relations Officer at the following:

Telephone number: 03-2093 3030 ext. 2000-2005
Fax number: 03-2092 1851
E-mail: memberelations@tancoresorts.com
Online Reservation: www.etanco.net
Website www.tancoresorts.com

What are the operating hours for Member Relations Department?
Member Relations Department open from 9am-7pm (Mondays to Fridays) & 9am-5pm (Saturdays) and closed on Sundays and Public Holidays.

How many vouchers do I need in order to stay in a particular resort?
Please refer to the details in the vouchers chart/membership guide as posted in www.etanco.net.

How is the vouchers value derived?
The vouchers value depends on the size, maximum occupancy, location, demand and season of the unit.

Does Tanco have red, white and blue season differences?
YES.

RED	High/peak season
WHITE	Moderate season
BLUE	Low season

How many persons can stay in a particular unit?
That depends on the unit type, as different unit types have different occupancy levels.

What types of units are available in a particular resort?
The types of units, together with the maximum occupancy levels, are as shown below:

Duta Vista	Maisonnette (4+4)	Deluxe Suite (4+2)	-	-
Duta Sands	Caravan (2)	Chalet(2)	Standard(2)	-
Duta Villas	Maisonnette(8)	Deluxe Suite(6)	-	-
Duta Village	Standard Deluxe (4+2)	Standard Suite(4)	Chalet(2)	Hotel Studio(2)
Palm Springs	Caravan (2)	-	-	-
Duta Hacienda	Standard (2)	Superior (2)	Junior Suites (4)
Paradise Lagoon	Deluxe Suite (4+2)	-	-	-
Cloth Hall	Hotel Room(2)	-	-	-
Havenfield Hall	Hotel Room(2)	-	-	-
Coolalinga Lodge	Hotel Room(2)	-	-	-

If I do not have sufficient points, what can I do?
If you have balance of points but they are insufficient to book a night in any particular resort you can purchase additional points called Bonus Time. Bonus Time allows you to purchase a certain number of points to add up to become the required total of points of one night’s stay at any resort.

When can I purchase bonus time?
Our Member Relations Officer will advice accordingly when and how much bonus time require for that particular reservation.

How much is a Bonus Time point?
The bonus time is 0.16 cents per point for all local resorts with the exception of Duta Vista and overseas resorts at 0.20 cents per point.

How do I pay for my Bonus Time?
You may pay by cash, cheque or credit card. Cash payments can be made at Member Relations Department or you can bank into Maybank account of TANCO RESORTS BERHAD, account 014-329-413-584. For credit card payments (Visa or Mastercard) or charge card payments (Amex and Diners), please call Member Relations Officer & advise our cashier of your card particulars.

Payment of bonus time must be PAID after 14 days reservation was made.

Can I cancel my reservations?
Reservations may be cancelled or postponed by giving a written notice to Member Relations Department. Once you have made a reservation, it is considered that the vouchers have been utilized and deducted from your vouchers balance for the particular anniversary year.

The vouchers may be recredited in your account subject to the following provisions:

(a)	For reservations made and cancelled 31 days and more before check in date, all of the vouchers utilised shall be re-credited in full.

(b)	For reservation made and cancelled 21 to 30 days before check in date, 25% of the vouchers utilised shall be deducted.

(c)	For reservation made and cancelled 15 to 20 days before check in date, 50% of the vouchers utilised shall be deducted.

(d)	For reservations made and cancelled 14 days or less before check in date, all the vouchers will be forfeited.